Introduction
Your privacy and trust are important to us. This privacy policy (“Privacy Policy”) applies to websites, and services (including the website https://www.policyera.in) provided by Policyera Financial Consultancy Pvt. Ltd. and its subsidiaries (collectively, “PolicyEra”, “we”, “us”, or “our”).
Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide certain information. It is entirely your choice whether to respond to these questions or not.
The contact information collected by us may include your name, email, address, mobile number, contact details, Identification details, financial details, beneficiary details, etc (“Personal Data”).
This Privacy Policy describes how PolicyEra collects, uses, shares, and secures the personal data we collect. It also describes your choices regarding use, access, and correction of personal data. Please read this Privacy Policy carefully to understand our information practices.
This Policy Does Not Apply
- This Privacy Policy does not apply to the practices of any other third-party.
- This Privacy Policy does not apply to information collected about our employees, who are covered by our internal policies and procedures.
- This Privacy Policy does not apply to any websites, products, services, events, experience or any other content offered by third parties, which we do not review and for which we cannot be responsible.
- Please review this Privacy Policy together with any other privacy notice we may provide to you in special circumstances (for example, if you attend any event), as this Privacy Policy supplements any such notice.
PolicyEra is committed to protecting the privacy, confidentiality and security of the personal information that it become aware, collects, uses, retains and discloses in the course of conducting business or by your use of our services or website.
Personal Data We Collect
The personal data we collect depends on how you interact with us and how you use our services. We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, and third-party data sources.
- Information you provide directly:You may provide us with personal data through day-to-day interactions, including registering for a policy, requesting information on our products and services, or requesting customer support.
- Information we collect automatically:When you interact with us or use our services, we may collect certain information automatically. For example, your vehicle Registration number, your Internet Protocol (IP) address, and information about your device, including device identifiers (such as MAC address, etc.
- Product usage data: Where available, to make our products and services more useful to you, we collect aggregated and individually identifiable product usage data, which includes product type, login date/time, pages and features used and other similar product metrics. We automatically log your activity on our website including the URL of the website from which you came to our site. Our emails may include links to open attachments, visit pages on our website, download content, launch surveys or take other actions.
- Information we receive from other sources:Not all of the information that PolicyEra holds about you will always come directly from you. We may also receive information about you from other sources, such as marketers, partners and service providers in order to offer services we think may be of interest to you. If you provide us personal data about others, or if others give us information about you, we will only use that information for the specific reason for which it was provided to us. For example, we may obtain marketing data from other sources such as Insurance Company, Associations, Government Websites, etc and combine that data with information we already have about you, to create more tailored products or services.
Personal Information so collected may be used for offering products and services to you. It may also be utilized for performing Data Analytics, Risk Analysis, Customer surveys, or any other analysis for enrichment of customer Experience or customer service.
Please note that the information provided to PolicyEra any of the aforementioned modes for whatever purpose will be deemed as authorization to PolicyEra to store and use your personal information/data for usage for offering products and services to you:
How We Use Personal Data
We will use the information primarily for the following purposes:
- By using this website and on procuring quotations therein, you hereby authorize us to contact you via calls, mails and/or text messages on the contact details so provided, to furnish you with information with regards to the services and products of Policy Era. This authorization shall be licit for the mentioned purposes irrespective of whether you are registered with the NDNC registry.
- Allow you to access specific account information.
- We may use the information provided by you to customise your visit to the website by displaying appropriate content at our judgment and discretion.
- To send you information about products and services offered by PolicyEra and its affiliates, to contact you for policy reminder notices, claims processing and to keep you updated on the insurance sector through our newsletters. In case you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.
- In some cases, we may share the information provider’s Personal information and or sensitive personal data/information with our employees, Insurance Companies, telemarketers, legal advisers, consultants, Service Providers, auditors etc.
- In such cases the provider of information is deemed to have permitted PolicyEra to so disclose and use the same for their requirements and or for the purpose of their acting on our behalf and or for their offering their Services/products on our behalf.
- If sensitive personal data/information is collected by us on PolicyEra website or by any other modes mentioned hereinabove by authorized person/s on behalf of PolicyEra only in cases where it is required and considered necessary for offering the respective products/services of PolicyEra and subject to what is stated elsewhere in this privacy policy, we will use sensitive personal data/information only for offering insurance products and related services listed on PolicyEra Website.
- Further, any Personal information or sensitive personal data/information may be disclosed, without consent of provider of information, to government authorities, courts, statutory authorities, financial institutions/credit bureaus/agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and or as per provisions of laws, or to any third parties as per directions received under laws, as the case may be.
How We Secure Personal Data
We take reasonable and appropriate administrative, technical and physical security measures to help protect personal data against unauthorized access, loss, destruction or alteration. Such safeguards are selected based on the level of sensitivity of the information we collect, process, and store and the current state of technology. Some of the safeguards we employ are firewalls, data encryption, and information access controls.
To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.
How Long We Keep Personal Data
We retain personal data for as long as we reasonably require it for legal or business purposes, taking into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it.
Cookies and Similar Technologies
We use cookies and other similar technologies to provide our services and help collect data. We do this to understand your use of our websites, emails, mobile applications and services, improve your user experience and enable personalized features and content, optimize our advertisements and marketing, and to enable third party advertising companies to assist us in serving advertising specific to your interests across the internet.
Changes to this Privacy Policy
We will update this Privacy Policy as needed to reflect changes in our services or the applicable legal requirements. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on this website. Your continued use of the services after the date the changes take effect shall be subject to the revised Privacy Policy.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Business Transitions
In the event PolicyEra goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified [via prominent notice on our website for 30 days] of any such change in ownership or control of your personal information.
Grievance Redressal
As per rule 5(9) of the Data Privacy Rules, Mr. Milind Chilhate has been designated as Grievance Officer. The contact details of Grievance Officer are as follows:
- E-mail Address-support@policyera.in
- Office Address – 2, SUNDARAM BUILDING, SHIVMANDIR ROAD, DOMBIVLI, Thane, Maharashtra, 421201
- Contact : +91 7045021897
All the grievances and any discrepancies of the provider of information shall be redressed within one month (30 days) from the date of receipt of notice of grievance.
How to Contact Us
If you have any questions regarding our Privacy Policy, you may contact us in one of the following ways:
- E-mail ID- milind.chilhate@policyera.in
- Contact Number – 7045021897
- Legal Name – Policy Era Financial Consultancy Pvt Ltd
- Office Address – D-105, 1st Floor, Neptune Magnet Mall, Near LBS Marg, Bhandup West 400708
